With the SOS remote support app, a Logipex technician can see your screen and help you fix the problem while you stay in full control the whole time.
Download the SOS remote support app using the button below. It's a small file and there's nothing to install; it runs directly.
Find the app in your Downloads folder and double-click it. A window will appear showing a 9-digit code.
Tell your technician the 9-digit code to securely start the session. Each code works once, for this session only, so no one can reuse it.
You're always in control. During a support session you keep full use of your keyboard and mouse, and you can watch everything the technician does. Close the app at any time to end the session immediately.
Stay safe: only download and run this app when you're already talking with a Logipex technician you contacted yourself. We will never call you out of the blue and ask you to install remote-access software. That's a common scam. Learn more in our security awareness guide.
Reach out and we'll point you in the right direction.